Privacy Policy

Last Updated: November 16, 2025

We at Civilify are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information when you use our mobile application and services.

Developer: Civilify
Contact Email: hellocivilify@gmail.com

This Privacy Policy must be read in conjunction with our Terms of Service. By using our application, you acknowledge that you have read and understood this Policy.

We may update this Policy from time to time. When we make changes, we will update the date at the top and notify you appropriately. Your continued use of the application after changes indicates your acceptance of the updated Policy.

1. Information We Collect

1.1 Information Provided to Us

We collect personal information when you register your account, use our services, or contact us. This includes:

Full Name
Email Address
Phone Number
Account credentials and profile information
Information provided through various communication channels

1.2 Information Collected Automatically

In the course of your use of our services, we collect:

Usage information and activity data
Device information including:
- Device model and manufacturer
- Operating system name and version
- Device type (phone, tablet, etc.)
- Device brand
- Whether the device is physical or emulated
Performance and analytics data
Information about your interactions with our services

1.3 Information Stored Locally

Certain information is stored on your device for app functionality and performance. This data is deleted when you uninstall the application.

2. How We Use Your Information

We use your personal information for purposes including:

Creating, verifying, and managing user accounts
Providing and delivering our services
Developing, updating, and improving services and features
Personalizing your experience and content
Communicating with you about services, updates, and support
Conducting analytics to understand user needs and improve services
Detecting and preventing security threats, fraud, and unauthorized access
Complying with legal and contractual obligations
Preventing fraud, abuse, and security incidents
Other necessary business purposes

3. How We Share Your Information

We share information with third parties as necessary to provide our services:

3.1 Service Providers

We work with service providers and business partners who assist in operating our application and delivering services, including:

Authentication and account management services
Cloud infrastructure and database providers
Content and feature delivery services
Analytics and performance monitoring
Payment processing services (when applicable)
Other technical and operational service providers

We do not share your personal information (name, email, phone number) with these service providers. Only necessary technical and usage data is shared to enable app functionality. These providers have their own privacy policies governing data protection.

3.2 Legal Requirements

We may disclose information when required by applicable law, court order, governmental authority, or when necessary to:

Comply with legal obligations
Protect and defend our rights and property
Prevent fraud or illegal activities
Protect the safety and security of users

3.3 Business Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of the transaction.

4. Data Security

We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We follow standard security practices for data transmission and storage.

However, no system is completely secure. While we implement reasonable security measures, we cannot guarantee absolute security of your data.

5. Data Retention and Deletion

We retain your personal information as long as your account is active or as needed to provide services. When you delete your account, we will remove your personal information within a reasonable timeframe, except where retention is required by law.

How to Delete Your Account

You may request account deletion by contacting us at hellocivilify@gmail.com with the subject "Account Deletion Request."

We are developing an in-app account deletion feature that will be available in a future update.

6. Your Rights

Under Indian data protection laws, including the Digital Personal Data Protection Act (DPDP), 2023, you have the following rights:

Right to Access: Request a copy of your personal information
Right to Correction: Update or correct your information
Right to Erasure: Request deletion of your account and data
Right to Withdraw Consent: Withdraw consent for data processing
Right to Data Portability: Request your data in a portable format
Right to Grievance Redressal: File complaints about data handling

To exercise these rights, contact us at hellocivilify@gmail.com. We will respond within 30 days.

7. App Permissions

Our application requires certain device permissions to function properly, including internet access for connectivity and optional permissions for enhanced features.

8. Children's Privacy

Our services are intended for users aged 13 years and above. We do not knowingly collect information from children under 13. If you are between 13-18 years old, please ensure your parent or guardian has reviewed this Policy.

If we discover we have collected information from a child under 13, we will delete it immediately.

9. Grievance Redressal

In compliance with Indian laws, we have established a grievance redressal mechanism.

Grievance Officer: Civilify Team
Email: hellocivilify@gmail.com
Response Time: We acknowledge grievances within 48 hours and aim to resolve them within 15 days.

To file a complaint, email us with the subject "Privacy Complaint" and include your registered email address and description of your concern.

10. International Data Transfers

Your information may be stored and processed on servers located in India and other regions. Some service providers may process data outside India. We ensure such transfers comply with applicable data protection laws.

11. Legal Compliance

This Privacy Policy complies with:

Digital Personal Data Protection Act (DPDP), 2023
Information Technology Act, 2000
Information Technology (Reasonable Security Practices) Rules, 2011
Google Play Store policies

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

Email: hellocivilify@gmail.com
Developer: Civilify

13. Consent

By using our services, you consent to the collection, use, processing, and sharing of your information as described in this Privacy Policy.

You may withdraw consent at any time by deleting your account or contacting us. Withdrawal of consent may affect your ability to use certain features or services.

Thank you for trusting Civilify!